Privacy Policy
Introduction
This Privacy Policy explains how FlyFiles ("we", "us", "our") collects, uses, shares, and safeguards your personal data when you use the FlyFiles service (“Service”). By using FlyFiles, you agree to the terms of this Privacy Policy.
Who Controls Your Data?
FlyFiles is the data controller for your personal information. If you are using FlyFiles as part of a business subscription managed by your organization, your organization is the data controller for account-related data, while FlyFiles may process data as a processor on their behalf for certain activities.
Data We Collect
- Information you provide: Name, email address, company information, payment details, and any content/files you upload or share.
- Automatically collected: IP address, device type, system/browser info, location (approximate), usage statistics (such as access times and actions).
- Cookies: We use functional and analytics cookies for session management and to improve service. Cookies for marketing are opt-in.
How We Use Your Data
- To provide, operate, and maintain FlyFiles;
- To process transactions and send notifications;
- For security, fraud prevention, and compliance;
- To develop and improve FlyFiles;
- For customer support, surveys, and service communications;
- With your consent, for direct marketing.
Sharing of Data
We do not sell or rent your personal data. Your information may be shared with:
- Service providers (hosting, payment processing, technical support);
- Law enforcement or government agencies when required by law;
- Other users with whom you expressly share files or information;
- Our affiliates/partners for internal administration and compliance.
We only share the minimum information required for each purpose and ensure our third-party partners are contractually obliged to maintain data confidentiality and security.
International Data Transfers
Your data may be processed or stored outside your home country, including in countries with different data protection laws. We ensure such transfers are lawful and provide adequate safeguards (such as EU Standard Contractual Clauses).
Security
We use reasonable technical and organizational measures to protect your data, including encryption, access controls, and staff training. Only authorized personnel have access, and all are subject to confidentiality obligations.
Data Retention
We retain your personal data only as long as necessary:
- For user accounts: as long as your account is active.
- For uploaded files: until the expiry date you set; then files are deleted (typically within 48 hours–1 year).
- For legal, security, or dispute resolution: as long as required by law or contractual obligation.
Your Rights
Depending on your location, you may have rights to:
- Access and receive a copy of your data;
- Correct or delete personal data;
- Restrict or object to processing;
- Withdraw consent (where processing is based on consent);
- Lodge a complaint with a supervisory authority.
Email us at privacy@flyfiles.com if you want to use your privacy rights (like accessing, updating, or deleting your data).
Policy Updates
We may update this Privacy Policy. When we do, we will notify you through the Service or by email. Continued use after changes means acceptance of the new policy.
Contact
Questions? Email: privacy@flyfiles.com